Privacy Policy­

At Noya Copenhagen ApS, we prioritize data security and confidentiality very much because we know it is the highest priority for critical consumers shopping online. At the same time, we would like to give you the best possible experience when using our websites. Therefore, we collect some information that we use when you shop at us or visit our site.

It may be information about which pages you visit and what features you make use of. Below you can read more about the types of information we collect, what we use them for, and what rights you have as a consumer as a result of the EU’s General Data Protection Regulation of 2018.


The top data responsible in Noya Copenhagen ApS is the CEO. Questions regarding personal data stored by individuals can be obtained by contacting customer service on phone (+45) 21680848 or customerservice@noyacopenhagen.com.


  • Name, address, phone number, e-mail address and other information you may provide when setting up your profile and using our service.
  • Information on the purchase and delivery of goods and services, including the types of product you purchase along with your purchasing history.
  • Information sent from your device when using Noya Copenhagen websites or other affiliated websites. This may include your device ID, device type, browser type, length of session you've had on our site, your location, referral URLs, electronic addresses (e.g., IP and MAC address), terminal equipment- and connection information, preferences and information regarding your use of Noya Copenhagen's pages. This personal information is also collected through cookies, tracking urls, beacons, etc.


When you place an order with Noya Copenhagen or sign up for our Recommendations and newsletter, you transfer personal data to us that we are taking good care of. As you move around our site, we also use cookies to track your activity on our site and on other third-party sites. Below, you can read more about the personal data we collect, how we use your personal data and what we use your personal data for.

  1. Processing and forwarding of orders

Noya Copenhagen ApS collects personal information in connection with purchases in order to process and forward your orders. Your personal information may be transferred to Noya Copenhagen ApS´ warehouse in Taastrup for packing and shipment of goods. In addition, your personal information will be disclosed to the external partners that we use in connection with the processing and shipment of your order. Finally, your information may be used in investigating suspected fraud.

Please note that laws and regulations regarding the protection, processing and disclosure of personal data in some countries may differ from the applicable rules in Denmark. When you submit your personal information, you agree that your information is transferred to other countries on their terms.

In order for us to deliver goods to you, we need your name, your address and your phone number if you want delivery information by text message.

We also collect your e-mail address so that we can send you an order confirmation by email and inform you when your order has been shipped. Likewise, your submitted personal information will be used if you wish to return the items you have purchased from us.

  1. Marketing through email and via external partners

We only use your personal information for marketing purposes if we have your consent to contact you with recommendations and bargains, trends in time and other useful information that we believe will be relevant to you. If you have purchased from us before, we will also use your purchase history to tailor content that can enhance your user experience on the site further.

If you are subscribed to receive our newsletter, Noya Copenhagen ApS can disclose and receive customer and member information and information about your purchase for the purpose of improving the shopping experience of Noya Copenhagen ApS customers and to improve and target the marketing we send to you.

Noya Copenhagen handles personal data for marketing purposes in accordance with applicable law, including the requirement to obtain consent prior to the dispatch of electronic marketing and the use of personal data to make relevant, targeted marketing at third party platforms such as, but not necessarily limited to, Facebook and Google. We only use your personal data in this context if you have consented that we may use your purchase history for segmented marketing in accordance with the Privacy Policy you’re currently reading and have checked off the box in the check out flow giving recommendations and offers.

If you regret giving us your consent and wish to remove our consent to appear in our database of email addresses, we are allowed to use for marketing with external partners, you can do it at any time. Contact our customer service by telephone or e-mail.

If you wish to cancel your marketing authorization by e-mail, you can also unsubscribe from our newsletter.

  1. Marketing through cookies on our site and on third-party websites

Noya Copenhagen ApS uses cookies to provide you with the best possible experience when you visit our website, including for continuous improvements to the user experience on the site, based on user behavior.

A cookie is a very small text file that is placed on your computer's hard drive, smartphone or other IT equipment. It allows you to recognize your computer / IP address and gather information about which pages and features you visit.

We also use cookies to target our marketing to suit your needs and to generate statistics about the use of our website. Cookies allow you to recognize your computer / IP address and gather information about which pages and features you visit.

Some cookies are saved until you close your browser while others are stored for a longer period of time.

Noya COpenhagen also uses third party cookies. A third-party cookie is a cookie that is placed by someone other than Noya Copenhagen itself, for example. Be other websites that offer content on our website, suppliers to some of our features on the website or analytics programs. Below you can see a list that contains some of the most important third-party cookies we use.

  • Google Analytics
  • Mailchimp
  • Facebook

If you go from Noya Copenhagen ApS 'websites to a third party website, please be aware that new cookies may be added to which Noya Copenhagen ApS has no influence on. Here you have to make sure you familiarize yourself with the given website's cookie policy.

If you do not want us to put cookies on your computer, you must turn off cookies in your browser. However, you should be aware that in that case there may be services and features that you can not use because they require cookies to remember the choices you make. You can follow the links below if you would like to delete cookies from your browser.

Guides to remove cookies through browser settings:

How to set your browser to not save cookies on your computer

You should be aware that if you choose to turn off cookie storage in your browser, we cannot give you an optimal user experience on our website.


Press Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari will not be changing your AutoFill information.

Clearing your cookies and keeping your history is done by tapping Settings > Safari > Advanced > Website Data > Remove All Website Data.

To visit sites without leaving a history, turn private browsing on or off.

Internet Explorer

To remove existing cookies:

Click 'Safety' in the command bar at the far right side / 'Delete browsing history.' Tick ​​the 'Preserve Favorites website data' and in 'Cookies' / 'Delete' / 'OK'.

How to avoid saving cookies going forward:

Click 'Safety' in the command bar at the far right side. Under 'InPrivate Browsing', set the checkbox to 'Do not collect data for use by InPrivate Filtering' / 'OK'.

Mozilla Firefox

To remove existing cookies:

Click 'Tools' in the menu / 'Options' / 'Privacy' / 'Remove individual cookies' / 'Remove All Cookies'.

How to avoid cookies in the future

Click 'Tools' in the menu / 'Options' / 'Privacy' / set the checkbox in 'Tell websites I do not want to be tracked'.

Google Chrome

To remove existing cookies:

Click the tool icon at the top of the menu / Tools / Clear Browsing Data / Set the check in the 'Empty the cache' and 'Delete cookies and other sites data' and plug-in data) / 'Clear browsing data'.

How to avoid cookies in the future

Click the 'Chrome menu' icon in the browser toolbar / Settings '/' Show advanced settings '/' Privacy '/' Content settings '/' Cookies '/' Block cookies by default '(Block sites from data storage) and (Block third party cookies and websites).

Google Analytics

If you want to remove the possibility that we can track your activity on our site through Google Analytics, you can install the following plugin in your browser, offered by Google itself: https://tools.google.com/dlpage/gaoptout


Once you have made a purchase at Noya copenhagne and thus have transferred your personal information to us to deliver the goods, we will keep your order information in our internal ordering system for five (5) fiscal years in accordance with the Accounting Act. The order information in the internal order system will not be encrypted and will not be disclosed to third parties unless you have consented in the purchase process for your information to be used for marketing purposes for Noya Copenhagen.

When we use cookies to follow your activities on our site, we store this information (device ID, IP address, etc.) for fifty (50) months according to the guidelines in our Google Analytics Performance Tool.

If you start a new session on our site or make a new purchase, the retention period of your personal information and associated consent in our system will be renewed to the applicable five (5) fiscal years and for Google Analytics fifty (50) months.

If you wish to unsubscribe from our newsletter, you can freely do so in your account on our website or by clicking the “Unsubscribe” link at the bottom of any of the emails you received from us.

If you wish to be unsubscribed from the list of users, we’re allowed to market ourselves against on external third-party websites, please contact customer service.


Noya Copenhagen ApS has, in cooperation with Danish audit and law firms, mapped out, prepared and implemented a number of internal security measures to ensure that our data handling procedures comply with the security standards required by applicable law on personal data processing when it comes to manipulation, loss, destruction and prevention against personal data being processed by unauthorized persons in violation with Danish legislation.

This applies to both security procedures for storing personal data from the customer database and protection against abuse of the personal data of the internal employees. Noya Copenhagen always strives to protect personal information as best as possible, depending on what the current threat image looks like.


According to the EU Data Protection Act of 25 May 2018, you as a customer have gained more rights. You are entitled to obtain access to the personal data used by Noya Copenhagen ApS, with some exceptions. You also have the right to oppose collection and further processing of your personal information. In addition, you will always be entitled to correct or delete any incorrect information.

If you wish to make use of your right to withdraw your marketing authorization, you can freely do so by unsubscribing our newsletters or by contacting our customer service at customerservice@noyacopenhagen.com or phone (+45) 21680848. Our phone lines are open monday through Thursday 09-15 and Friday 9-14.

We will answer your inquiry regarding your data within 30 days.


If you wish to update, change or delete personal information we have registered about you, if you do not wish to receive further inquiries from us via email or on third-party websites or if you have any questions about the above guidelines, please contact us at customerservice@noyacopenhagen.com


Noya Copenhagen ApS uses and stores the personal information you have given us in connection with your purchase for up to five years in accordance with current Danish accounting legislation. In analytical tools like Google Analytics, we store information about your order- and customer-number for up to 50 months according to the framework set up for storing information in the tool. Then the information will be automatically deleted.


All conditions and conflicts that may arise in connection with the use of the Website are subject to Danish law in accordance with EU Personal Data Law.


We update our Terms and Conditions and this Privacy Policy on an ongoing basis as EU privacy data laws evolve after May 25, 2018. To follow future changes in terms of terms of trade and personal data protection, you can stay updated on this page. Should there be major changes in the law that require us to contact customers again, a link to this page will also be included in the communication to you.

Last updated May 24th 2018