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Frequently Asked Questions (FAQ)
Noyacopenhagen.com guarantees that your purchases will be dispatched to you on the same day you place your order, provided the order is placed on weekdays before 3 pm.
Noyacopenhagen uses Post Nord and GLS. They offer a delivery time of between 1 to 3 days.
Once your package has been dispatched you are able to track it at www.postnord.dk or www.gls.dk.
Noya Copenhagen pledges that your products will be sent to you on the same day you place your order. Please be aware that on weekdays, your order must be made before 3 pm.
Noya Copenhagen uses Post Nord and GLS and they offer a delivery time of 1 to 3 days.
The shipping fee varies. It is based on the destination country and the quantity of items ordered. You can check your shipping fee on the check-out page.
Some promotional offers include free delivery.
Follow our promotions to stay informed about free shipping offers.
You can track your order with the tracking code provided via e-mail at www.postdanmark.dk or www.gls.dk
We work with GLS and Post Nord shipping companies.
If you are not entirely happy with your purchase from www.noyacopenhagen.com, you are welcome to send it back.
You need to return the purchased items within 14 days of having received it. The full price of your purchase will be refunded, if all refund conditions are met.
If you decide to return your package, please be aware that the shipping cost is paid by you, the customer.
For Noyacopenhagen.com to accept your returned purchases, you need to comply with a few important conditions:
When we receive the items, we will check them and if you qualify for a refund, you will be refunded the full amount you paid to us upon purchase.
The refunded amount is always transferred via the same payment method used for the purchase transaction. For example, if you paid by credit card, the purchase amount will be reversed on the same credit card you used for the purchase.
It is possible to lose your purchase amount, in whole or in part.
This happens if the returned product is damaged because:
You must contact us and submit your refund claim within a "reasonable period" of discovering the defect. We recommend that you submit your claim as soon as possible by contacting us either via telephone or email.
For us to assess your claim, we will require the following information:
If you choose to return a product, you must return it to the following address:
Cityringen 6, Su 81, 2630 Taastrup, Copenhagen / DENMARK
Phone: +45 2168 0848
If you want to return the product/s, you as the customer are liable for the shipping fee. If you want to return any purchased products/s due to defects, the shipping fee will be paid by Noyacopenhagen.com.
You can cancel your order if it has not been dispatched from our warehouse.
Contact our Customer Service via telephone number +45 2168 0848 or email email@example.com.
Cityringen 6, Su 81, Taastrup
Copenhagen / DENMARK
After we have received and processed the returned items it will take 2 business days for the refunded amount to be deposited into the customer's account.
The refund is processed after the product is inspected and all refund conditions are met.
The refunded amount will be reflected on your credit card or in the 24-digit IBAN account you provided, within a maximum of 7 business days.
However, this period is entirely dependent on your bank and www.noyacopenhagen.com is unable to intervene.
The total amount of your order is calculated at the daily exchange rate.
Payments can be made with all types of Credit Cards, PayPal and Bank transfer.
Noyacopenhagen.com does not offer a “Cash on Delivery” (COD) service.
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