If you are not entirely happy with your purchase you can return the package within 14 days after having received it. The price of your purchase will be refunded to your debit card. If you decide to return your package, please be aware that the cost of sending it back to us is paid by you.

If you return a package there are two things that are essential if we are to accept it.

Firstly, all items must be accounted for and they also should be in the same condition as when you received them. 
Your request for a refund is therefore not possible if you use the items in a manner that decreases its value and prevents us from selling it again. 

If you receive any defective items, please contact us before sending the item back to us. If there has been no contact from you before returning any defective items, we will NOT pay for the postage.

Documentation of your purchase and return form
You must attach a copy of the order confirmation or other relevant documentation from your purchase. Additionally, it will expedite the refund process if you attach a completed return form, which is enclosed in the package when you receive the items.

When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase. The amount is always transferred via the same payment method you used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.

You may lose your purchase amount, in whole or in part.

This happens if the product is damaged because: 

• you have used the items 
• the items were damaged while you were responsible for them 
• you handled the item in a manner that it was not intended for
• you have not followed the refund policy in terms of original packaging, type of products that cannot be refunded due to hygienic reasons,  etc.

You must contact us within a "reasonable period".
You must submit your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible. You can claim by contacting us via email or by telephone.

To assess your claim, we will ask you the following:

1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.
2. To document the defect, you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back (in the case of shoes, include a photo of the soles).
3. Send the photos via email to:
4. Please indicate the order number for the item, or attach a copy of the order confirmation/receipt.
5. After we receive your photos, we will deal with your claim as soon as possible. 

If you regret buying a product, you must return it to this address:

Noya Copenhagen
Cityringen 6, Su 81
2630 Taastrup
Telefonnummer: +45 2168 0848